Returning an item is simple. If you would like to request a return, exchange, or refund, please complete our Returns Form within 14 days of receiving your order and provide the following information:
- Your full name
- Your order number
- The reason for the return
Once your request has been submitted, our Customer Service Team will review the details and respond as soon as possible with instructions on how to proceed. This ensures your return is processed correctly and helps us provide the quickest possible resolution.
Return Eligibility
To help ensure a smooth returns process, returned items should generally be in a resaleable condition, including:
- Unused and unworn
- Undamaged
- In their original packaging where applicable
- Accompanied by any relevant order information
Please note that returns are only accepted for products purchased directly from sherrin.com.au. If you purchased your item from an authorised retailer, you will need to contact the retailer directly and follow their returns process.
What Happens Next?
After we receive your return request, we'll provide detailed instructions on how and where to send your item. Once the returned product has been received and assessed, any approved refund, exchange, or store credit will be processed in accordance with our Returns Policy.
Received a Faulty Product?
If you have received a faulty, damaged, or defective product, we want to hear from you as soon as possible.
Our goal is to ensure every customer receives a product that meets the high standards expected from the Sherrin brand. If you believe your item has a manufacturing fault or arrived damaged, simply contact our Customer Service Team with details of the issue. Where possible, including photos of the fault can help us assess your claim more quickly.
Once we have reviewed your enquiry, we will work with you to arrange the most appropriate solution, which may include a replacement, exchange, repair, or refund where applicable.
At Sherrin, customer satisfaction is important to us, and we're committed to making things right if you receive a faulty product.