Products returned must be done so within 14 days of the original delivery date in a re-saleable, original condition – unused, undamaged, unsoiled and with the tags still attached. Sherrin is unable to accept items that have had the tags removed, have been customized, used or damaged in any way including packaging.
The Sherrin return form must be either included when the item is returned or emailed separately to the Sherrin Customer Service Team.
- For a refund or exchange, please allow 14 days from the day you return your product for your account to be credited or online credit to be issued.
- There is no return on personalised products or sale items purchased from sherrin.com.au, except in the instance where an item is faulty or damaged.
- Unfortunately, we cannot accept returns for any items that were purchased elsewhere and not at sherrin.com.au. These items must be returned to the original place of purchase.
If you change your mind and wish to exchange your purchase, you are responsible for all return postage costs. To supply your replacement item, Sherrin will re-charge your account for further shipping charges. Sherrin will only refund shipping and handling charges to your credit card or PayPal account if you have received an incorrect item or if you received a damaged/faulty product. A copy of your Sherrintax invoice may be requested as a proof of purchase.