Return shipping costs depend on the reason for the return.
Change of Mind Returns
If you have changed your mind about your purchase and would like to return or exchange an item, you will be responsible for all return shipping and postage costs. We recommend using a tracked shipping service, as Sherrin is not responsible for items lost or damaged during return transit.
To ensure a smooth return process, please package your item securely and retain your tracking information until your return has been received and processed.
Faulty or Defective Products
If you believe you have received a faulty, damaged, or defective product, please contact our Customer Service Team before returning the item.
Once your claim has been reviewed, we will provide a Reply Paid number and return address, allowing you to send the product back to us without incurring return shipping costs. Our team will then inspect the item and work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund where applicable.
Need Assistance?
If you are unsure whether your return qualifies as a change-of-mind return or a faulty product claim, please contact our Customer Service Team. We will be happy to guide you through the returns process and ensure your enquiry is handled as quickly as possible.
For additional information, please refer to our Returns Policy for full details on return eligibility, conditions, and processing timeframes.