If you need to cancel an order, please contact our customer service team as soon as possible after placing it.
Once you have submitted your order and received your order confirmation, cancellation is only possible if the order has not yet been dispatched from our warehouse. Our team will check the status of your order and advise whether it can be cancelled and refunded before shipment.
To request an order cancellation, contact us via:
Phone: 1300 654 766
Email: Contact our customer service team with your order details
To help us process your request quickly, please provide your order confirmation number when making contact.
If Your Order Has Already Been Dispatched
If your order has already been shipped, it can no longer be cancelled. However, you may still be eligible to return or exchange the item once it has been delivered.
In this case, please refer to our Returns and Exchanges Policy for information on:
- Eligible returns and exchanges
- Return timeframes
- Product condition requirements
- Refund and replacement options
We recommend contacting customer service as soon as possible if you wish to cancel an order, as orders are processed quickly and may be dispatched shortly after purchase. Our team will be happy to assist you with the best available option based on your order status.