If your order has not yet arrived, there are a few steps you can take to check its status and help us resolve any delivery issues as quickly as possible.
First, review the tracking information provided in your shipment confirmation email. The tracking link will show the latest updates from the carrier, including the current location of your parcel and any delivery progress. In some cases, tracking updates may be delayed by the courier, particularly during busy periods or when parcels are travelling between distribution centres.
If your order appears to be delayed, is no longer showing movement in the tracking history, or has not arrived by the expected delivery date, we recommend contacting our customer service team for assistance. Our team can investigate the shipment with the carrier and provide further updates on the status of your order.
To help us assist you as quickly as possible, please have the following details ready:
- Your order confirmation number
- Your tracking number(s)
- The name used on the order
You can contact our customer service team by:
Phone: 1300 654 766
Email: Contact us with your order details, order confirmation number, and tracking information.
Once we receive your enquiry, we will investigate the shipment and work with the carrier to determine the cause of the delay and provide the best possible resolution. We understand how important it is to receive your order on time and will do everything we can to assist in getting your football or sporting equipment delivered as quickly as possible.